• Application Deadline: Fri, 15 Jul 2022 00:00:00 GMT
• Position: Customer Service Manager - Restaurant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Customer Care 
  

Job Overview and Duties

• Receive calls and maintain relationships with both existing & potential customers


• Engage in customer retention strategies


• Help in day to day decision making to come up policies as it relates to customer service


• Serve as middle person between the customers and business department


• Helps resolve customer issues and escalate when appropriate


• Listen and respond to customers’ needs and concerns


• Provide information about products and services


• Take orders, determine charges, and oversee billing or payments


• Review or make changes to customer accounts


• Handle returns or complaints


• Record details of customer contacts and actions taken


• Research answers or solutions as needed


• Refer customers to supervisors, managers, or others who can help


• Doing everything else as assigned by your line manager or Supervisor.

Requirement

• Candidates should possess relevant qualifications.