• Application Deadline:
• Position: Head of IT Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Responsibilities

• Leads the development of strategies and roadmap and ensures its integration with the overall IT and enterprise strategic plans.


• Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.


• Service Improvement: Identifying and pursuing service improvement initiatives.


• Managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to internal customers.


• To meet targets and expectations for internal customer service and support performance


• Measure Customer Satisfaction, and understand the main pain points for the users.


• Effectively build, manage, develop, and train the service desk team


• Establish and manage the strategic vision of the team, leading the efforts to improve the availability and reliability of systems that align with NTUC Enterprise’s strategic platform and infrastructure initiatives


• Sets the mission and vision of the infrastructure, middlewareand devops organization to foster a business-oriented mindset driven by continual service improvement


• Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.

Requirements

• B.Sc / HND in a related field.


• 7yrs+ experience in a forward-progressing technology management background


• Proficiency in the Microsoft Suite, especially Excel.


• ITIL certified.


• COBIT certified.


• Proficiency in either Contact Centre, Ticketing, or Monitoring Solutions.