• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Brief

• We are seeking a motivated and detail-oriented Customer Service Executive to join our dynamic team.


• The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management.


• This role is essential in ensuring our customers receive top-notch service and support while also engaging with our audience through various digital platforms.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and social media platforms.


• Provide accurate information regarding products and services, and resolve customer issues efficiently.


• Utilize Corel Draw for graphic design tasks as needed, including creating marketing materials and social media graphics.


• Assist in the development and execution of email marketing campaigns.


• Engage with customers on social media platforms and respond to inquiries and comments.


• Help create and schedule social media content, and assist in executing social media strategies.


• Provide feedback to management on customer trends and concerns.

Qualifications

• A Degree in any related field.


• 2+ years proven experience in customer service or a related role.


• Proficient in Corel Draw, and MS Suite (Excel, Word, PowerPoint), and familiar with email marketing tools.


• Strong understanding of social media platforms and best practices.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Ability to multitask and manage time effectively in a fast-paced environment.