• Application Deadline:
• Position: IT Support Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 6 years



• Location Nigeria




• Job Field ICT / Computer 
  
  

What you will be doing

• Provide advanced technical support to Jumia employees and departments.


• Lead troubleshooting efforts for complex hardware and software issues.


• Manage and optimize IT inventory and asset management systems.


• Develop and maintain comprehensive IT documentation and user guides.


• Oversee the setup and configuration of workstations and mobile devices.


• Implement and advocate for IT security best practices across the organization.


• Monitor and enhance network performance and connectivity.


• Manage user account management, access control, and security protocols.


• Drive IT projects and initiatives, ensuring alignment with business goals.


• Collaborate with cross-functional IT teams to resolve complex technical challenges.


• Provide expert support for Jumia's e-commerce platforms and internal tools.


• Design and conduct advanced IT training sessions for employees.

What we are looking for

• Bachelor's degree in Information Technology, Computer Science, or a related field.


• 4-6 years of experience in IT support or a related role.


• Strong expertise in computer hardware, software, and networking concepts.


• Proficiency with Windows and macOS operating systems.


• Exceptional problem-solving and analytical skills.


• Ability to communicate complex technical concepts to non-technical users.


• Demonstrated eagerness to learn and adapt to new technologies.


• In-depth understanding of e-commerce platforms and operations (preferred).


• Proficiency with ticketing systems and IT service management principles (preferred).


• Excellent communication skills, both verbal and written.