• Application Deadline: Thu, 12 Dec 2024 00:00:00 GMT
• Position: Customer Care Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Anambra




• Job Field Customer Care 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Duties and Responsibilities

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements and Skills 

• Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Ability to Communicate in Hausa Language is Highly Important