• Application Deadline: Mon, 30 Dec 2024 00:00:00 GMT
• Position: Network Operation Centre (NOC) Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• Our client is seeking a NOC Engineer, that will be part of a dynamic team responsible for maintaining the organization network infrastructure.


• This role will be crucial in ensuring the continuous availability and optimal performance of the network.


• Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities

Network Monitoring and Maintenance:

• Effectively monitoring the organization's network infrastructure


• Ensuring network availability, performance, and reliability.


• Proactive monitoring, identifying and resolving network issues


• Conducting routine maintenance tasks, and implementing preventive measures.

Ticket Management and Troubleshooting:

• Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.


• Accurately diagnosing problems


• Coordinating with relevant teams for resolution


• Documenting ticket details and resolutions.

Network Performance Optimization:

• Optimizing network performance by analysing network metrics


• Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.


• Optimizing network configurations, capacity planning, and implementing performance enhancement measures.

Documentation and Reporting:

• Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions


• Maintaining network diagrams


• Documenting standard operating procedures


• Generating reports on network performance


• Ensuring compliance with documentation standards.

Collaboration and Teamwork:

• Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers


• Clear and timely communication of network-related information


• Providing technical support and guidance, and fostering positive working relationships.

Qualifications and Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field.


• Proven experience as a NOC Engineer or in a similar network operations role.


• Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.


• Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, network security, and excels in communication and collaboration.


• Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.


• Certifications such as CCNA, CCNP, or equivalent are preferred


• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.


• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.


• Understanding of network security principles and best practices.


• Ability to analyse and interpret network traffic and logs to diagnose issues.


• Excellent problem-solving and troubleshooting skills.


• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.