• Application Deadline: Sun, 15 Dec 2024 00:00:00 GMT
• Position: General Operations Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 15 years



• Location Lagos




• City Lekki




• Job Field Administration / Secretarial 
  
  

Job Description

• Responsible for ensuring that the hotel provides excellent customer service, managing staff, overseeing room allocations, allocating tasks, managing shifts, and resolving issues that may arise.

Responsibilities

• Supervise daily hotel operations to ensure quality service and guest satisfaction.


• Monitor staffing levels and oversee employee schedules to ensure adequate coverage.


• Respond to guest complaints and concerns in a timely and professional manner.


• Maintain hotel appearance and cleanliness standards.


• Conduct regular inspections of guest rooms and public areas for cleanliness and functionality.


• Train and mentor new employees and provide ongoing training for existing staff.


• Develop and implement operational policies and procedures to improve efficiency and guest experience.


• Responsible for upholding the confidentiality of proprietary information as well as protect the Hotel’s assets.


• Manage inventory and supplies, ensuring adequate stock and timely ordering for both Maintenance unit and House Keeping unit.


• Ensure operations staff are well dressed and ready for each day’s task.


• Any other duty as may be assigned by management from time to time.

Requirements

• Candidates should possess a Bachelor's Degree / HND with 5 - 15 years experience.