Shift Manager at Skyline International Tourism and Hospitality Ltd

Job Overview

Location
Lagos, FCT
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
109317
Job Views
57

Job Description






Job brief




  • We are looking for a Shift Manager to oversee all restaurant operations, including welcoming and serving customers.

  • Also delegates tasks to restaurant staff, addressing diners’ queries and ensuring compliance with safety regulations.

  • If you have excellent organizational and team management skills and experience in the food industry, we’d like to meet you.



Responsibilities




  • Delegate tasks to restaurant staff and supervise their performance

  • Maintain a fully-stocked inventory and order food supplies, as needed

  • Manage dining reservations

  • Arrange to have shifts covered (e.g. when employees take time off)

  • Help staff resolve on-the-job challenges

  • Track daily costs and revenues

  • Balance the cash register at the end of the shift

  • Coordinate with suppliers as they deliver food product orders

  • Ensure client satisfaction and gracefully handle any complaints

  • Open or close the restaurant (when responsible for the first or last shift)

  • Inform the next Shift Manager about pending tasks

  • Report maintenance and training needs.



Requirements and Skills




  • Proven experience as a Shift Manager or relevant role in a restaurant

  • Good knowledge of restaurant operations (like managing reservations and payments)

  • Availability to work different shifts, including weekends

  • Basic knowledge of bookkeeping procedures

  • A customer service approach with the ability to manage complaints with professionalism

  • Excellent organizational skills

  • Team management abilities

  • BSc in Restaurant Management, Business Administration or similar fields

  • Certification from a culinary school is a plus.



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