• Application Deadline:
• Position: Technical Services Engineer, East



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Cross River




• Job Field Engineering / Technical 
  
  

About the Job

The role is responsible for providing technical support, solutions and services to customers in all segments of our sales – by supporting Key Account, ReadyMix/ Aggregate, Precast and trade sales in pre and post sales customer engagement on applications and services & engaging professionals, contractors, specifiers on new developments and applications. Also,  key element of the job is to handle customer quality/ application complaints and work to resolve and address internally corrective actions in co-operation with Manufacturing/ Customer Services/ other.

The scope of the role for each incumbent may cover a regional area and/or specific user segment.

What you'll be doing

• Technical Services- Provide Technical Services to customers and specifiers, by supporting Key Account, Precast and trade sales in pre and post sales customer engagement on applications and services & engaging professionals, contractors, specifiers on new developments and applications.
  
  
  
  
  • Infrastructure segment (Roads, Bridges, Dams, Power stations, jettys, etc.): work on ground with Key Accounts & ReadyMix/ Aggregate peers closely on prescriptive selling, identifying innovative & vertically integrated specific solutions (e.g. low heat/ Sulphate resistant cement/ concrete, cementitious (flyash/slag),etc. Provide cement/ hydraulic binder solutions for soil stabilization in roads & rigid pavement in concrete.
  
  
  • Industrial/ Commercial Projects (Large buildings, factories, etc): leverage bulk deliveries & RMX operations to provide suitable solutions on concrete with services on Concrete Mix design and performance, modern construction practices, portable silos, etc., to create differentiation (barrier) with competition offerings. 
  
  
  • Building segment (trade channel – IHB’s & precast/ block-makers): Organize & Conduct with Sales promotional and guidance programmes by engagement of contractors, artisans, blockmakers, etc., through group & individual meetings.
  
  
  
  


• Product Range- Identify & apply new product, service and integrated solutions. Collaborate with Product Development Manager & other functions in developing them.
  
  
  
  • Cement products: with high C/K ambition & leveraging on flexibility of our plant facilities. New applications of cement & cement based products to grow market in Road (rigid pavements/ paving blocks/ soil stabilization), Building & Industrial Sectors; Special cements – Low Heat, Sulphate Resistant, etc.
  
  
  • Special Concretes, mortars & integrated value added solutions. 
  
  
  
  


• Product Quality & Performance- input information from market/ construction sites and collaborate with Product Performance Manager & Manufacturing, to ensure our products meet customer expectations.


• Lobbying: Engagement with stakeholders in Government (Works, Housing, Industry), regulators, other institutions, building professionals & their bodies, to grow cement & concrete consumption with products & applications in infrastructure, industrial & housing segments, e.g. Concrete roads, Soil stabilization, Oil well, SRC & other cements, mortars,
  
  
  
  • Special concretes, affordable & precast, housing, etc.
  
  
  • Standards and Specifications in Roads, Infrastructure (e.g. Energy sector) and Building sectors. 
  
  
  
  


• Customer Quality/ Application complaints: Work to resolve and address internally corrective actions in co-operation with Manufacturing/ Customer Services/ other. 

Who you'll be working with 

• Direct Reports
  
  
  
  • Nil
  
  
  
  


• Key Interfaces and Stakeholder
  
  
  
  • Internal stakeholders: Internal stakeholders: Colleagues in Marketing, Sales Industrial and ‘Aggregate & Concrete’ and other functions (finance, logistics, etc.).
  
  
  • External Stakeholders: Policy makers in Government (e.g. Ministries of Works, Housing, Energy, Finance, Industry, etc.) Regulatory bodies, Academic/ Research & other autonomous institutions. Specifiers, Consultants, contractors and end users. 
  
  
  
  

What we are looking for

• Graduate/ Post-Graduate in Civil Engineering.


• 2-3 years in Building/ Infrastructure construction and/ or Technical Services in Building Materials sector is essential.


• Hands on construction experience in concrete and road works. 


• Knowledge of cement/ concrete material properties & their application.


• Knowledge of local and international building standards/ specifications


• Ability to communicate and simplify technical literature. 

Behavioral competence:

• Interpersonal and communication skills.


• Problem solving skills.


• Ability to work cross functionally and external stakeholders.

Leadership and managerial abilities:

• Ability to communicate effectively internally & externally.


• Positive attitude with appetite for change and innovation.


• Ability to manage cross functional teams.


• Results driven