• Application Deadline:
• Position: Facilities Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• City Ikoyi




• Job Field Building and Construction 
  
  

What You Will Bring

• At least 5 years experience in Facilities Management.


• Computer literacy (MS Office)


• Qualification in Facilities Management is a strong recommendation.


• Proven experience in managing health and safety protocols, including reporting and investigating incidents, passing QHSE audits, and maintaining robust hazard reports.


• Demonstrated ability to deliver exceptional service, manage client expectations, and maintain effective business relationships.


• Strong leadership skills with experience in developing and implementing personal development plans, performance management, and promoting diversity and inclusion.


• Experience in managing budgets, ensuring timely billing, and following up on payments. Ability to liaise with clients regarding contract renewals, fee adjustments, and business reviews.


• Proficiency in managing supplier relationships, including procurement, evaluation, and performance measurement.


• Strong skills in preparing and submitting business reviews and financial reports.


• In-depth understanding of facilities management, including both technical and soft service areas.


• Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and vendors.


• Ability to work in a high-pressure environment, manage multiple tasks, and adapt to changing priorities while maintaining a focus on service excellence and compliance.

What You Will Be Doing

Health and Safety:

• Report and investigate all accidents and incidents per CBRE procedures, ensuring preventive actions and sharing lessons learned.


• Pass all QHSE audits, complete and close actions within the designated time as per the annual schedule.


• Submit robust and meaningful Hazard Reports (minimum one per month) on Harbour.


• Complete all QHSE-related training according to the training matrix within stipulated timelines.


• Establish and maintain standard log-books.


• Adhere to internal reporting processes to avoid penalties and escalations.


• Ensure work permit processes are in place and followed.


• Provide evidence of decreased total recordable incident rates.


• Participate in client audits and inform CBRE Excellerate of annual scores.

Client Liaison:

• Deliver timely, cost-effective, and high-quality services to ensure client satisfaction.


• Develop a deep understanding of the client’s business and expectations.


• Apply an experienced approach in client interactions.


• Integrate CBRE Excellerate’s best offerings into client service.


• Schedule and conduct regular client meetings, including weekly calls and monthly site visits.


• Build and maintain effective business relationships with key client interfaces.


• Minimize client escalations.

People Management:

• Implement personal development plans aligned with the mentor program.


• Uphold and exemplify CBRE Excellerate’s RISE values.


• Conduct performance evaluations, set meaningful goals, and provide open feedback.


• Assess, hire, promote, and develop diverse talent, including managing high performers and underperformers.


• Foster a diverse, inclusive, and innovative work environment.

Ethics and Compliance:

• Enforce CBRE Excellerate’s Code of Conduct and Ethics with zero tolerance for non-compliance.


• Complete all ethics and compliance training and activities timely for staff, subcontractors, vendors, and suppliers.


• Actively participate in and enhance the Ethics and Compliance culture.

Financial Management:

• Ensure compliance with operational budgets and financial policies.


• Achieve or exceed monthly GM targets and ensure prompt billing and payment collection.


• Manage client contract renewals and inform CBRE Excellerate of any contractual changes impacting fees.


• Address increases in management fees and resource charges.


• Submit monthly business review reports and capture all contract variations.

Vendor Management:

• Interface with and manage suppliers, including procurement functions, evaluation, and performance measurement.

Reporting:

• Prepare and deliver monthly business reviews, financial reports, and client reports.


• Maintain regular communication and reporting on all relevant aspects.