• Application Deadline:
• Position: Application Support - SAP



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• City Apapa




• Job Field ICT / Computer 
  
  

Job Summary

As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:

• Provide Level 2/3 SAP Application Support:
  
  
  
  
  • Troubleshoot and resolve complex SAP issues
  
  
  • Provide timely and effective solutions to user queries and incidents
  
  
  • Perform root cause analysis and implement preventive measures
  
  
  
  


• Manage SAP Incidents and Service Requests:
  
  
  
  • Prioritize and manage incidents and service requests
  
  
  • Adhere to defined SLAs and KPIs
  
  
  • Escalate issues to relevant teams as needed
  
  
  
  

Job Description

• Proficient in SAP Modules – PP, QM and MM


• Good understanding of SAP Master data requirements


• Prior experience in managing SAP service requests -L1 Tickets


• Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash


• Have worked in some key projects – SAP, other applications


• Good individual contributor and team player

Profile Description

• Understand the SAP solutions 


• Understand the business processes on identified products


• Provide training to core team, operational and support consultants


• Understand new requirements from businesses, discuss with the central IT team  on possible solutions and deliver the same under defined timelines


• Prioritize initiatives every year in consultant with business and work with relevant stakeholders and delivery team to have them successfully implemented within defined timelines

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field


• Minimum of 3-5 years of experience in SAP application support, preferably in a manufacturing or trading environment


• Proficient in SAP Modules – PP, QM and MM


• Good understanding of SAP Master data requirements


• Prior experience in managing SAP service requests -L1 Tickets


• Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash


• Have worked in some key projects – SAP, other applications


• Good individual contributor and team player