• Application Deadline:
• Position: E-Commerce Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

ABOUT THE ROLE:

• We are looking for a smart and results-driven individual who is experienced in operating e-commerce platforms.

Responsibilities:

• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.


• Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.


• Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.


• Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.


• Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.


• Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.


• Establishing efficient order fulfillment processes and coordinating product shipments.


• Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Qualifications:

• Bachelor's degree or Higher National Diploma.


• Relevant professional qualification or certification is a plus.


• Minimum of 2 years working experience in e-commerce operations or a similar role.


• Good knowledge of operating e-commerce platforms and its functional modules is required.

Skills Required:

• Excellent verbal and written communication skills.


• Strong data analysis skills with the able to adjust the sorting of goods from data.


• Tech Savvy and Proficiency in Microsoft Office Applications.


• Ability to carry our relevant research and familiarity with leading e-commerce platforms.


• Understanding of the functional modules of leading platforms.


• Knowledge of customer service best practices.


• Keen attention to detail and organizational prowess with the ability to multitask.


• Collaboration and interpersonal skills.


• Problem solving, critical thinking and reporting skills.


• Must have a certain aesthetic awareness of store decoration and in extracting the selling points of products.


• Proven experience in inventory and vendor management.


• Expertise in logistics and order fulfillment.