• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Overview

• The Customer service representative will attend to customers with complaints and questions provide product & service information, process orders and returns with accuracy and efficiency.

Responsibilities and Duties

• Processing and closing sales and transactions satisfactorily


• Answering questions about company’s product and services


• Collecting. Identifying and analyzing customer feedback and complaints


• Following up with prospective and current customers on their use of our products in order to retain them


• Developing and documenting knowledge into helpful content


• Building sustainable relationships and trust with customer accounts through open and interactive communication.


• Meeting personal/customer service team sales targets and call handling quotas.

Job Requirements

• Must be a good team player, possess good character traits and personality


• Must have at least 2 years’ experience as a customer service representative


• Must have the ability to multi-task, prioritize, and manage time effectively


• Must have customer orientation and ability to adapt/respond to different types of characters


• Must have excellent communication and presentation skills


• Must have at least OND


• Must live within Okota/Ago/Isolo and environs