• Application Deadline:
• Position: Client Service Officer / Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Description

• We are seeking a dedicated and professional Client Service Officer / Front Desk Representative to join our team.


• The ideal candidate will be the first point of contact for clients, ensuring excellent service delivery while efficiently managing administrative tasks.

Work Schedule:

• Monday to Friday: 9:00 AM – 6:00 PM


• Saturday: 9:00 AM – 2:00 PM

Responsibilities

• Welcome and attend to clients promptly, creating a friendly and professional atmosphere.


• Manage appointment booking and maintain accurate schedules for clients and practitioners.


• Respond to client inquiries and concerns via phone, email, and social media platforms in a timely and courteous manner.


• Prepare and present reports related to client interactions, appointments, and other front desk activities.


• Maintain a well-organized and presentable reception area.


• Assist in coordinating with other departments to ensure seamless service delivery.


• Uphold confidentiality and professionalism in handling sensitive client information.

Qualifications

• Minimum of 4 years of experience in a similar role.


• Proficiency in appointment scheduling and report preparation.


• Excellent communication and interpersonal skills.


• Ability to effectively engage with clients through phone and social media platforms.


• Prior experience in a healthcare, clinic, or hospital setting is an added advantage.


• Strong organizational skills with attention to detail.


• Ability to multitask and work under minimal supervision.