• Application Deadline: Sun, 15 Dec 2024 00:00:00 GMT
• Position: Client Relations Officer



• Job Type Full Time



• Qualification OND



• Experience 2 - 5 years



• Location Rivers




• Job Field Graduate Jobs 
  
  

Job Summary:

• We are seeking a proactive and customer-focused Customer Relations Officer to join our team. The ideal candidate will play a key role in maintaining strong relationships with our clients, addressing their inquiry, concerns, and ensuring a positive customer experience.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries and concerns.


• Provide prompt, courteous, and efficient assistance to customers via phone, email, and in person.


• Build and maintain strong, long-lasting customer relationships.


• Resolve complaints and ensure customer satisfaction by offering appropriate solutions.


• Record and track customer interactions and feedback in the system.


• Collaborate with internal teams to improve products, services, and customer experience.


• Conduct follow-ups to ensure customer issues are fully resolved.

Qualifications and Skills:

• A minimum of 2yrs experience in customer relations or a similar role.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Proficient in office relevant software or tools, e.g., Microsoft Office, Project Management software, CRM (will be an advantage but can learn on the job).


• Ability to handle high-pressure situations and multitask effectively.


• Qualification - OND