• Application Deadline: Fri, 20 Dec 2024 00:00:00 GMT
• Position: Customer Service Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 4 years



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Manage large amounts of incoming phone calls.


• Generate sales leads.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools.


• Meet personal/customer service team sales targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Take the extra mile to engage customers.

Skills and Requirements

• Interested candidates should possess a Bachelors Degree in a relevant field


• 3-4 years proven customer support experience or experience as a Client Service Representative.


• Experienced in a customer oriented service business is an advantage.


• Track record of over-achieving quota.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.