• Application Deadline: Fri, 20 Dec 2024 00:00:00 GMT
• Position: Customer Service Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.


• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.


• Take ownership of customers issues and follow problems through to resolution.


• Set a clear mission and deploy strategies focused towards that mission.


• Develop service procedures, policies and standards.


• Keep accurate records and document customer service actions and discussions.


• Analyse statistics and compile accurate reports.


• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.


• Keep ahead of industry’s developments and apply best practices to areas of improvement.


• Control resources and utilise assets to achieve qualitative and quantitative targets.


• Adhere to and manage the approved budget.


• Maintain an orderly workflow according to prioritie

Requirements and skills

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.


• Experience in providing customer service support.


• Excellent knowledge of management methods and techniques.


• Proficiency in English.


• Working knowledge of customer service software, databases and tools.


• Awareness of industry’s latest technology trends and applications.


• Ability to think strategically and to lead.


• Strong client-facing and communication skills.


• Advanced troubleshooting and multi-tasking skills.


• Customer service orientation.


• BS degree in Business Administration or related field.