• Application Deadline: Fri, 10 Jan 2025 00:00:00 GMT
• Position: Client Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• City Maryland




• Job Field Customer Care 
  
  

Job Description

• We are looking for a Client Service Officer to create and nurture long-term relationships with our clients. You will resolve any issues that arise to ensure clients are satisfied with our services.


• In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.


• If you have a background in customer service and knowledge of our industry, we’d like to meet you.


• Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

• Develop relationships with a portfolio of clients to ensure satisfaction


• Create plans to address clients’ business needs


• Ensure services are delivered to customers in a timely manner


• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives


• Schedule regular meetings with clients to ensure they are satisfied


• Act as point of contact for complaints and escalate issues as appropriate


• Help sales team up-sell or cross-sell services and products


• Ensure both the company and clients adhere to contract terms


• Study competition to find new ways to retain customers


• Collaborate with internal teams (e.g. operations, sales, creative) to address customers’ needs


• Acquire a thorough understanding of key customer needs and requirements


• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Requirements

• Minimum of 3 years of Proven experience as a Client Service Officer/Key Account Manager/Client Relationship Officer


• Proven track record of meeting and exceeding targets


• Background in customer service; industry knowledge is a plus


• Experience tracking relevant KPIs (e.g. customer satisfaction)


• Proficient in MS Office (PowerPoint and Excel), with working knowledge of CRM platforms (e.g. Salesforce)


• A customer-oriented attitude


• Excellent communication and negotiation skills


• Problem-solving aptitude


• Ability to work well with a team


• BSc/BA in Business Administration, Marketing or a related field.