• Application Deadline:
• Position: Team Lead, Core Banking Application



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Description

• Lead, mentor, and manage a team of banking application support specialists.


• Set performance goals, conduct regular performance reviews, and provide feedback and coaching.


• Foster a collaborative and high-performance team environment.


• Provide expert-level support for the core banking system issues.


• Troubleshoot and resolve complex technical problems promptly and effectively.


• Escalate critical issues to higher-level support or OEM as necessary.


• Ensure the core banking application system is running smoothly and efficiently.


• Perform regular system maintenance tasks, including updates, patches, and backups.


• Monitor system performance and implement improvements as needed.


• Lead and coordinate the implementation of new core banking application modules, features, and updates.


• Manage CBA-related projects, ensuring timely and successful delivery.


• Work closely with other IT teams, vendors, and stakeholders to ensure seamless integration and operation.


• Respond to support requests from internal teams and clients, ensuring high levels of customer satisfaction.


• Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.


• Develop and maintain strong relationships with key stakeholders.


• Maintain accurate records of support activities, including issues and resolutions.


• Document and update support procedures, knowledge base articles, and system configurations.


• Generate regular reports on system performance, support metrics, and incident trends.


• Conduct training sessions for team members and end-users on CBA functionalities and best practices.


• Stay updated with the latest industry trends, technologies, and updates related to CBA.


• Participate in professional development opportunities to enhance technical and leadership skills.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).


• Extensive experience in supporting and managing core banking systems.


• Strong technical knowledge of banking application architecture, modules, and functionalities.


• Proven leadership and team management skills.


• Excellent problem-solving and troubleshooting abilities.


• Outstanding customer service and communication skills.


• Ability to manage and prioritize multiple tasks in a fast-paced environment.


• Experience with project management and system implementation.

Preferred Skills:

• Certifications in relevant technical areas (e.g., ITIL, relevant financial certifications).


• Experience with database management and SQL.


• Experience with API and Jaspar reporting.


• Knowledge of networking and cybersecurity principles.


• Familiarity with IT service management (ITSM) best practices.