• Application Deadline: Tue, 31 Dec 2024 00:00:00 GMT
• Position: Client Services Officer / Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field Customer Care  , Medical / Healthcare 
  
  

Job Description

• Assist patients with requests for information, complaints, making appointments, and resolving issues Collect copays and deductible payments, billing correspondences.


• Maintain and update patients referral information. Ensure patients forms contain all necessary billing information.


• Maintaining a positive, empathetic, and professional attitude toward patients and medical professionals at all times.


• Responding promptly to patients inquiries.


• Communicating with patients through various channels.


• Acknowledging and resolving patients complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests from medical officers, consultants and management team.


• Keeping records of patients interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.


• Ensure patients satisfaction and provide professional customer support.

Requirements

Experience:

• Must have at least one year work experience in Healthcare customer relations.


• Must have experience with dealing with stakeholders involved in healthcare delivery.


• Must possess in-depth knowledge of customer service and billing.

Required Skills:

• Ability to work with little or no supervision


• Must have a good grasp of Microsoft office tools (Excel, Word, etc).


• Must have a good grasp on the use of EMR (Electronic Medical Record)..


• Must have a good command of written and spoken English


• Must be smart, good looking, time-conscious and possesses good interpersonal relationship.


• Must be a good manager of time, resources, people and situations.