• Application Deadline: Tue, 24 Dec 2024 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification OND



• Experience 1 - 2 years



• Location Lagos




• City Lekki




• Job Field Customer Care 
  
  

Work Mode: On-site, 6 days a week with one day off

Key Responsibilities

• Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in person.


• Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently.


• Product Knowledge: Stay updated on products, services, and company policies to provide accurate information.


• Feedback Handling: Record and escalate customer feedback and complaints for continuous improvement.


• Relationship Building: Foster trust and build long-term relationships with customers.


• Record Keeping: Document all interactions and transactions in the customer relationship management (CRM) system.

Qualifications and Skills

• Education: High School Diploma or equivalent; a degree in a related field is a plus.


• Experience: 1-2 years of customer service experience preferred but not required.


• Technical Skills: Proficient in MS Office and CRM tools.


• Soft Skills: Excellent communication, active listening, and problem-solving skills.


• Attributes: Patient, empathetic, and able to work in a fast-paced environment.

Key Performance Indicators (KPIs)

• Response time to customer inquiries.


• First contact resolution rate.


• Customer satisfaction scores (CSAT).


• Adherence to service level agreements (SLAs).

What We Offer

• HMO


• Subsidised staff meal


• 13th Month


• A supportive and collaborative team culture.

Job Type: Full-time

Pay: ₦80,000.00 - ₦105,000.00 per month

Ability to commute/relocate:

• Lekki: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• National Diploma (Required)

Experience:

• Customer Service: 1 year (Required)