• Application Deadline: Sun, 5 Jan 2025 00:00:00 GMT
• Position: Hotel General Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Opportunity

• We seek an experienced and dedicated individual to join our team as a Hotel General Supervisor.


• This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel.


• The Ideal candidate must possess strong leadership skills, a passion for hospitality, must be smart, forward looking with ability to work with minimum supervision, and a commitment to delivering exceptional guest experience.


• Ideal candidate for the position must be living around Yaba, Surulere, Idi-Araba-Mushin axis.

Responsibilities

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food & beverages departments with minimal supervision


• Supervise and motivate staff to maintain high productivity, professionalism, and guest satisfaction.


• Train and develop team members to uphold quality standards and provide excellent customer service.


• Monitor inventory levels and ensure adequate supplies are available to meet guest needs.


• Conduct regular inspections of guest rooms, public areas and facilities to ensure cleanliness, safety and compliance with company standards.


• Handle guest inquiries, requests and complaints in a prompt and courteous manner, striving to resolve issues to the guest satisfaction.


• Collaborate with department heads to implement operational policies, procedures and best practices to optimize efficiency and guest satisfaction.


• Manage budgets, control costs and maximize revenue opportunities while achieving financial targets.


• Maintain accurate records of expenses, revenue and inventory levels and prepare reports for management as required.


• Ensure compliance with health, safety and security regulations and implement emergency procedures as needed.


• Foster a positive work environment by promoting teamwork, open communication, and employee recognition.


• Informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.


• Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.


• Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.

Qualifications

• Bachelor’s Degree / HND in Hospitality Management, Business Administration or related field preferred.


• A minimum of 5 years in a similar position is required.


• Strong leadership skills with the ability to inspire and motivate a diverse team.


• Excellent communication and interpersonal abilities, with a focus on guest satisfaction.


• Solid organizational and time management skills with the ability to prioritize tasks effectively.


• Knowledge of Hotel Management software and reservation systems


• Understanding of budgeting, financial analysis, and revenue management principles.


• Ability to remain calm and composed under pressure and make sound decisions in challenging situations.


• Flexibility to work irregular hours, including nights, weekends, and holidays as needed.