• Application Deadline: Sun, 29 Dec 2024 00:00:00 GMT
• Position: Technical Support / Data Analyst



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Abuja




• Job Field Data, Business Analysis and AI  , ICT / Computer 
  
  

Job Description

• Troubleshoot and resolve technical issues, escalating complex problems to senior team members as needed


• Analyze customer data and behavior to identify trends, opportunities, and pain points


• Develop and maintain dashboards and reports to track key metrics and KPIs


• Collaborate with cross-functional teams, including product and marketing, to inform data-driven decisions


• Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve technical support and data analysis.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Mathematics, Statistics, or a related field


• 2+ years of experience in technical support, data analysis, or a related field


• Proven experience in providing excellent technical support and analyzing data to inform business decisions


• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions


• Requires strong IT skills and experience with web platforms.He/She analyzes platform usage data to understand user behavior, identify


• trends, and inform platform improvements.


• Excellent communication, interpersonal, and project management skills


• Experience with data analysis tools, such as Excel, SQL, Tableau, or Power BI, is a plus.

What We Offer

• Competitive salary and benefits package


• Opportunity to work with a dynamic and innovative team


• Professional development and growth opportunities


• Flexible working hours and remote work options


• Access to cutting-edge technologies and tools.