• Application Deadline: Thu, 14 Jul 2022 00:00:00 GMT
• Position: Data Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Data Science / Research 
  


• Salary Range ₦50,000 - ₦100,000
  

Role Purpose: 

Responsible for setting up, monitoring, and managing the prepaid meters database with a view to maintaining an accurate database. 

Role Accountabilities: 

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  Review and process energy adjustments after necessary approvals. 

  
  


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  Monthly reconciliation of total energy adjustment. 

  
  


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  Review reconciliation documents from the Business Units for set up of prepaid accounts on the AMI Platform and Ultima. 

  
  


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  Set up of all new Prepaid accounts (CIS & Ultima) on the vending platforms according to set guidelines. 

  
  


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  Responsible for analyzing and interpreting customer complaints by using statistical techniques and collected database to resolve it.  

  
  


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  Develop and implement data collection to reduce errors and optimize efficiency.  

  
  


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  Evaluate and spread customers’ arrears when the requests are sent from business units.  

  
  


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  NMD Database maintenance. 

  
  


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  Responsible for handling customer vending-related issues on the PPM platform. 

  
  


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  Troubleshoot and resolve offline customers’ profile-related issues. 

  
  


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  Daily installation quality checks and certification reports. 

  
  


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  Ensuring compliance with set installation standards by tracking installation progress on a feeder and DT basis.  

  
  


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  Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs. 

  
  


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  Assist in carrying out any other duties as requested by the Unit Head and Head of Department. 

  
  

Minimum Requirement: 

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  First degree in social science.  

  
  


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  Requires 2 - 4 years post qualification experience 

  
  

Skills & Competencies: 

Technical Competencies: 

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  Electricity Regulations and Policies. 

  
  


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  Data Gathering and Analysis. 

  
  


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  Customer Focus. 

  
  


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  Customer Support. 

  
  


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  Payment Solutions/ Strategy. 

  
  


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  Non-Maximum Demand Meter Reading. 

  
  


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  Non-Maximum Demand (NMD) Management. 

  
  


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  Energy Loss Reduction Techniques Management 

  
  

Behavioral Competencies: 

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  Communication and Interpersonal Relations. 

  
  


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  Supervisory/Managerial Skills. 

  
  


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  Problem Solving and Decision Making. 

  
  


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  Managing Resources. 

  
  


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  Business Focus