• Application Deadline: Tue, 31 Dec 2024 00:00:00 GMT
• Position: ICT Technical Assistant - Yola



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Adamawa




• City Yola




• Job Field ICT / Computer 
  
  

Role and responsibilities

The purpose of the Technical Assistant position is to assist in the day-to-day implementation of ICT (Information, Communication, and Technology) functions responsibilities at the Field level (MUBI Field Office) and other possible travel to another Area field office for support. 

Generic responsibilities 

• Adhere to NRC policies, tools, handbooks and guidelines


• Assist with the implementation of the ICT function portfolio according to plan of action


• Prepare and develop status reports as required by management


• Ensure proper filing of documents 


• Promote and share ideas for improvement of the ICT function


• Maintain and ensure reliable internet connection in the Field Office.

 Specific responsibilities

• Responsible of providing first-level support to NRC staff, including but not limited to network, printers, computers software, and hardware troubleshooting.


• Ensures effective help desk coordination of all NRC Staff tickets, and proper assigning.


• Assist in the rollout of new software or hardware to all devices.


• Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the User support need. 


• Conduct awareness sessions and ICT training are when needed.


• Collaborate and report technical difficulty to the Area office ICT Officer


• Carry out any other technical task as assign by the Area Office ICT Officer

Competencies

Generic professional competencies: 

• Experience from working as a Support Function Officer in a humanitarian/recovery context


• Previous experience from working in complex and volatile contexts


• Documented results related to the position’s responsibilities


• Some knowledge of English 

Context/ Specific skills, knowledge and experience: 

• Good university degree from a reputable university


• Knowledge about own leadership skills/profile


• Documented results related to the position’s responsibilities


• Fluency in English both written and verbal


• High level competence in computer skills (Microsoft office Applications)

Behavioral competencies

• Handling insecure environment


• Planning and delivering results


• Empowering and building trust


• Communicating with impact and respect