• Application Deadline:
• Position: Aftersales Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• Conducting service optimization, spare parts management, and contributing to the overall efficiency of the maintenance and aftersales team.

Job Responsibilities

• Technical Support


• Service Process Improvement


• Spare Parts Coordination


• Data Analysis


• Collaboration and Learning


• Contribute to all aftersales problem resolution on clients and Bisedge owned materials handling equipment.


• To actively support various categories of all aftersales maintenance activities including inspection, preventive, corrective and proactive maintenance of all forklifts, reach trucks and other related equipment.


• Support technical team to address complex technical challenges related to material handling equipment.


• Provide support in analyzing and optimizing service and maintenance procedures.


• Contribute to all continuous improvement ideas in after-sales processes.


• Ensuring adherence to quality standards in all after-sales activities.


• Work with the team to continuously develop initiatives that enhance the overall quality of service provided.


• Always support all aftersales services spare parts management for efficient and effective stock optimizations to reduce equipment downtime.


• Contribute and provide technical support to procurement team to enhance end-to-end process flow of all aftersales repairs and maintenance parts.


• Assist in analyzing data related to after-sales performance.


• Contribute to the preparation of reports highlighting key performance metrics.


• Actively engage with cross-functional teams to enhance collaboration.


• Demonstrate a commitment to continuous learning and skill development.

Qualifications / Experience

Skills & Knowledge Requirements:

• B.Eng, B.Tech or HND in Electrical, Mechanical, or other related Engineering discipline.


• Knowledge of various categories of battery-powered material handling equipment operations and maintenance.


• Predictive and corrective maintenance planning


• Good knowledge of electrical and mechanical schematics.


• Equipment failure diagnosis and troubleshooting


• Good knowledge of electrical and mechanical troubleshooting


• Effective interpretation of electrical and mechanical schematics


• knowledge of fleet management system


• Analytical and problem-solving skills


• Good interpersonal relationship skill


• People-management skill.


• Team Collaboration


• Time management


• Proficient with Microsoft Office suite or similar software


• Technical report writing skill.