• Application Deadline: Wed, 15 Jan 2025 00:00:00 GMT
• Position: NOC Zonal Manager, Remote Monitoring System (RMS)



• Job Type Remote



• Qualification BA/BSc/HND



• Experience 6 - 10 years



• Location Lagos




• City Lekki




• Job Field ICT / Computer 
  
  

Purpose

• Manage the Quality Control and Field Support team, testing and administration of systems, tools users for efficient monitoring and reporting of performance.

Key Roles & Responsibilities

• Supervise the Quality control and Field support team and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.


• Track and understand the limitations/difficulties behind spending long hours on a site visit.


• Monitor systems performance and analyze readings/ reports on systems.


• Work with the NOC manager to build KPI to effectively monitor and manage the activities of the QCs and FSs within the zone.


• Acts as Technical Support for the QCs within each zone.


• Detect and identify irregularities and snag patterns.


• Use reports on the system to ensure all RMS equipment and Assets are properly configured on the system and report defaulters to the NOC Manager.


• Ensure that processes and procedures are correctly implemented.


• Bridge between operation team and Field support.


• Work closely with cross-functional teams to develop and implement corrective and preventive actions to address root causes and prevent recurrence of issues


• Track all Tickets on sites visited from Open Status to Closed Status.


• Track and ensure all Rejected tickets are moved to Closed status.


• Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.


• Perform other tasks and duties assigned by HOD, RMS.

Experience & Qualifications Required

• Bachelor’s Degree in Electrical / Telecommunication Engineering / Computer Science or related disciplines


• 6 - 10 years related experience of telemetry systems, sensor technologies.

Job-Specific Competencies

Functional:

• Network Monitoring / Availability


• Must have work Experience as a Field Support (FS) or Quality Controller RMS


• Have an excellent understanding of RMS processes from the Installation stage to FAC stage.


• Have an excellent understanding of the RMS SLA processes from the Ticketing processes to the Right configurations of each RMS equipment and all client's assets.


• Have a good understanding of the use of reports on the system to optimally monitor the activities within his/her zone.


• Complaints Management


• Strong Communication Skills


• Data Analysis and Reporting


• End User support


• Use of MS Office Tools.

Behavioural:

• Attention to Detail


• Collaboration & Teamwork


• Ability to multi-task


• Ability to work under pressure.

Organizational Competencies:

• Be Bold


• Customer Focus


• Innovation


• Integrity.