• Application Deadline: Tue, 31 Dec 2024 00:00:00 GMT
• Position: Customer Support Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Location: Igbo-Efon, Lekki, Lagos

Salary: ₦100,000 - ₦150,000 per month

Key Responsibilities:

• Manage and resolve customer transaction requests, complaints, and inquiries efficiently.


• Provide accurate support for platform transactions, products, and services.


• Investigate and resolve payment disputes promptly while maintaining positive customer relationships.


• Reconcile customer accounts and address discrepancies with attention to detail.

Work Schedule:

• Days: Monday to Sunday, with 2 days off each week.


• Shifts:


• 6:50 AM – 2:00 PM


• 1:50 PM – 9:00 PM


• 8:50 PM – 7:00 AM


• Shifts rotate weekly (e.g., Week 1: 6:50 AM – 2:00 PM, Week 1:50 PM – 9:00 PM).

Qualifications & Requirements:

• Minimum of 1–2 years of relevant experience.


• HND/ BSC in a related field (or equivalent).


• Ability to multitask, prioritize, and manage time effectively.


• Comfortable working under limited supervision and handling customer issues independently.


• Must be available for weekend and night shifts.


• Proficiency in computer use with an average typing speed.


• Must reside within the Lekki axis (candidates outside this area will not be considered).

What We Offer:

• Competitive salary within the range of ₦100,000 – ₦150,000 per month with HMO.


• Opportunity to grow with a leading company in the digital finance industry.


• A supportive and innovative work environment.