• Application Deadline:
• Position: Associate Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Secretarial 
  
  

To drive the CSC operations business with a focus on the delivery of high-quality embedded risk consulting to our clients. The individual will ensure the delivery of world leading, embedded risk consulting and risk management solutions to a range of clients. This is a regional role with a focus on Nigeria and wider West Africa.

Tasks and Responsibilities

• Management of embedded security risk consulting projects and associated client requirements across West Africa on a day-to-day basis.


• Coordinating journey management, protective service (including close protection) and associated client service delivery to the highest standards. Liaison with service providers to ensure quality delivery in these areas.


• Active client engagements, including site visits to ensure the service delivery standards for each project are being met. Proactive monitoring of outsourced security provider delivery to our clients.


• Quality control of documentation including weekly reports to clients.


• In conjunction with Business Operations team, ensuring that project administration and project financial recording is timely, accurate and well presented.


• Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required.


• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients.


• Ensure all projects are being delivered on time and in budget.


• Identify and implement operations management processes.


• Ensure that embedded consultants are effectively supported by Control Risks


• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals


• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.


• Developing successful client relationships


• Creation and management of sales leads

Requirements

• A background in delivery of security solutions to clients to a high standard within an international risk management company.


• Deep knowledge of Nigeria and wider regional affairs


• Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa


• Strong data management and IT skills, with professional experience and ability in Excel.


• Experience in successfully engaging with clients.


• Highly developed communication skills