• Application Deadline:
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 5 years



• Location Lagos




• City Lekki




• Job Field Administration / Secretarial 
  
  

Job Summary

• The Operations Manager oversees and coordinates the daily operations of multiple QSR outlets, ensuring efficiency, profitability, and adherence to company standards.


• The role involves managing staff, optimizing operational processes, ensuring customer satisfaction, and driving business growth through operational excellence.

Key Responsibilities

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  Operational Leadership:

  
  
  
  
  
  • Oversee the smooth operations of multiple outlets, ensuring consistent quality and service delivery.
  
  
  • Implement and monitor operational standards, policies, and procedures.
  
  
  • Conduct routine outlet visits to ensure compliance with company standards and resolve operational challenges.
  
  
  
  


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  Staff Management:

  
  
  
  
  
  • Recruit, train, and mentor outlet managers and their teams.
  
  
  • Monitor staff performance, set goals, and conduct regular performance evaluations.
  
  
  • Foster a positive work environment to motivate and retain employees.
  
  
  
  


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  Customer Experience:

  
  
  
  
  
  • Ensure that all outlets deliver exceptional customer service.
  
  
  • Address customer feedback and implement improvements to enhance satisfaction.
  
  
  • Monitor service trends and adjust operational strategies to meet customer expectations.
  
  
  
  


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  Inventory and Supply Chain Management:

  
  
  
  
  
  • Oversee inventory control and procurement processes to prevent stockouts or excesses.
  
  
  • Ensure proper handling and storage of inventory to minimize waste and maintain quality.
  
  
  • Collaborate with suppliers to secure quality products at competitive prices.
  
  
  
  


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  Financial Management:

  
  
  
  
  
  • Develop and manage budgets for each outlet, ensuring profitability.
  
  
  • Monitor revenue, costs, and key financial metrics to identify opportunities for improvement.
  
  
  • Analyze sales data and implement strategies to achieve financial targets.
  
  
  
  


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  Compliance and Safety:

  
  
  
  
  
  • Ensure all outlets adhere to health, safety, and food hygiene regulations.
  
  
  • Conduct routine audits to maintain compliance with company and regulatory standards.
  
  
  • Stay updated on industry regulations and implement necessary operational changes.
  
  
  
  


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  Process Improvement and Strategy:

  
  
  
  
  
  • Identify inefficiencies in operations and implement solutions to improve productivity.
  
  
  • Lead the introduction of new processes, technologies, and initiatives to enhance operations.
  
  
  • Collaborate with marketing and product development teams to align operational strategies with business goals.
  
  
  
  


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  Reporting:

  
  
  
  
  
  • Prepare and present operational performance reports to senior management.
  
  
  • Track key performance indicators (KPIs) and implement strategies to improve results.
  
  
  
  

Qualifications and Skills

Education:

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field. An MBA is an added advantage.

Experience:

• 5+ years of experience in a managerial role within the QSR or hospitality industry.


• 
  

  Skills:

  
  
  
  
  
  • Strong leadership and team management abilities.
  
  
  • Excellent organizational and multitasking skills.
  
  
  • In-depth knowledge of QSR operations, including customer service, inventory, and supply chain management.
  
  
  • Proficiency in financial management and reporting.
  
  
  • Strong analytical and problem-solving skills.
  
  
  • Exceptional communication and interpersonal skills.
  
  
  
  


• 
  

  Others:

  
  
  
  
  
  • Ability to work in a fast-paced environment and handle multiple priorities.
  
  
  • Flexibility to visit our various outlets
  
  
  • Proximity to the Island is important.