• Application Deadline:
• Position: Head of Customer Experience



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 years



• Location Lagos




• Job Field Customer Care 
  
  

Key Responsibilities include:

• Develop and implement strategies for managing client relationships post-onboarding


• Establish processes for regular client check-ins and feedback collection


• Identify opportunities for upselling and cross-selling services to existing clients


• Oversee the handling of real-time issue resolution for residents and facility managers


• Implement efficient systems for tracking and resolving customer complaints


• Analyse patterns in customer issues to inform product and service improvements


• Training and Development


• Feedback Management


• Client Retention

Requirements:

• 7+ years of experience in customer experience roles, preferably in property tech, real estate, or related industries, with at least 3 years in a leadership position 


• Bachelor's degree in Business, Marketing, Customer Service Management, or related field; MBA preferred


• Experience in implementing and managing CRM systems


• Knowledge of the African real estate market


• Data-driven approach to decision-making and problem-solving