• Application Deadline: Tue, 31 Dec 2024 00:00:00 GMT
• Position: Customer Success Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Yaba




• Job Field Customer Care 
  
  

Job Summary

• This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention.


• This role calls for a rare combination of proactive thinking, industry knowledge & interpersonal ability to manage relationships, issues, and topics with customers and with all teams across the organization.


• The ideal candidate should be able to establish and maintain solid relationships with Human-Aware's key clients.

Responsibilities

• Handle incoming calls or inquiries from prospective customers or clients.


• Attract potential customers by answering product and service questions.


• Conduct product demonstrations and foster and build customer relationships.


• Maintain and manage existing customer accounts.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits while following up to ensure resolution.


• Keep records of customer interactions, and file related documents.


• Cross sell other products and services of the company.


• Respond to customers' enquiries via email, live chat, and active social media platforms.


• Stay current with changes and developments in the communications industry. This includes gathering competitive information on products and services.

You will be responsible for growing the company's revenue by:

• Ensuring that our key clients are satisfied with the services we provide.


• Identifying new business opportunities that may benefit our key clients.

Requirements

What you should possess:

• Bachelor's Degree, HND in Marketing, Business, or related field.


• Previous working experience in sales, marketing, business development or related field.


• Strong verbal and written communication skills.


• Calm and persuasive speaker.


• Experience in CPaas / Telecommunications industry is an added advantage.

Benefits to look forward to

• Health Insurance


• Learning and development opportunities


• Interest-free staff loan


• 13th Month


• Leave allowance


• Employee recognition packages


• Employee celebration packages (Birthdays, Anniversaries, etc)