• Application Deadline: Sun, 19 Jan 2025 00:00:00 GMT
• Position: Hotel Front Desk Officer (Yola)



• Job Type Full Time



• Qualification BA/BSc/HND , NCE , OND



• Experience 6 - 11 years



• Location Adamawa




• City Yola




• Job Field Customer Care  , Hospitality / Hotel / Restaurant 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Main function:                    

To receive and attend to guest

Reports Directly to: Front Office manager/commercial manager/Operations Manager

JOB DESCRIPTION

• Make and confirm reservations for guests


• Ensure proper room allocation


• Register and check guests in


• Close guest accounts and check guests out


• Confirm relevant guest information


• Verify guest’s payment method


• Issue room keys


• Maintain clear and accurate records of guest room bookings


• Compute all guest billings, accurately post charges to guest rooms and house accounts


• Receive and transmit messages for guests


• Listen and respond to guest queries and requests both in-person and by phone


• Review accounts and charges with guests during the check-out process


• Process accurate payment of guest accounts


• Inform housekeeping when rooms have been vacated and are ready for cleaning


• Monitor visitors to the hotel


• Enforce rules and policies of the hotel


• Maintain a neat and orderly front desk and reception area


• Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.


• Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.


• Good knowledge of Microsoft word and excel.


• Good knowledge of eZee hospitality solution.


• Any other assigned duty by the management.