• Application Deadline: Fri, 10 Jan 2025 00:00:00 GMT
• Position: Customer Service Representatives



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Job Duties/ Responsibilities/ Accountabilities

• Handle customer complaints or enquiries via telephone, emails or text messages.


• Provide customers with needed information and support


• Make outbound calls.


• Receive inbound calls


• Ensure that customers/callers are satisfied.


• Gather information from customers..


• Consistently ensure call(outbound/inbound) quality


• Contributes to team effort by accomplishing related results as needed.


• Exhibiting competent product Knowledge.


• Promote good listening skills.


• Manage length of calls.


• Utilize computer technology to handle high volume of calls


• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction


• Adherence to call script and call centre policies.


• Compile reports.