• Application Deadline: Tue, 31 Dec 2024 00:00:00 GMT
• Position: Operations Lead



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 5 - 8 years



• Location Lagos




• City Lekki




• Job Field Administration / Secretarial 
  
  

Job Description

• The Operations Lead will oversee the day-to-day operational functions of the organization, ensuring efficient workflows, resource optimization, and alignment with business goals.


• This role is pivotal in driving operational excellence, streamlining processes, and ensuring that the company’s IT sales and services are delivered seamlessly.


• The ideal candidate will possess a strategic mindset, excellent problem-solving skills, and a strong background in operations within a tech or IT sales environment.

Key Responsibilities

• Develop and implement operational strategies to support the company’s growth and sales objectives.


• Collaborate with leadership to establish key performance metrics and goals for operational efficiency.


• Identify and mitigate risks impacting operational success.


• Analyze existing workflows and implement improvements to enhance efficiency and reduce costs.


• Automate processes where applicable to streamline operations.


• Ensure compliance with industry best practices and company standards.


• Manage and coordinate cross-functional teams to ensure smooth operations across departments.


• Provide coaching and leadership to drive team performance and accountability.


• Foster a culture of collaboration, innovation, and continuous improvement.


• Collaborate with sales and marketing teams to ensure operational alignment with sales initiatives.


• Oversee the timely and efficient delivery of IT products and services to clients.


• Manage vendor relationships and supply chain logistics for IT products.


• Track operational performance using data analytics and reporting tools.


• Provide regular updates to management on operational efficiency and project status.


• Use data-driven insights to recommend and implement operational changes.


• Plan and manage budgets for operations-related activities.


• Optimize the use of resources to align with business priorities.


• Monitor expenses and implement cost-control measures.


• Oversee administrative functions, including office management, vendor coordination, and compliance.


• Ensure proper documentation and record-keeping for operational processes.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field (MBA preferred).


• 5  - 8 years of experience in operations management, preferably in the tech or IT sales industry.


• Proven experience in managing teams and implementing process improvements.


• Strong knowledge of operational frameworks and supply chain management.


• Excellent organizational and problem-solving skills.


• Proficiency in operations management tools, CRMs, and ERP systems.


• Data-driven mindset with expertise in analytics and reporting.


• Exceptional communication and interpersonal skills.


• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.


• Familiarity with IT products, sales cycles, and service delivery models.


• Experience with process automation or AI tools.


• Certifications in operations management (e.g., Lean Six Sigma, PMP) are a plus.