• Application Deadline:
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Lekki




• Job Field Administration / Secretarial 
  
  

Key Responsibilities:

Customer Experience:

• Monitor and enhance guest interactions, ensuring prompt and professional service.


• Address and resolve customer complaints while fostering a welcoming atmosphere.


• Collaborate on strategies to improve customer retention and satisfaction.

Operational Efficiency:

• Manage staff schedules, attendance, and operational workflows.


• Oversee inventory levels, track supply usage, and coordinate replenishments.


• Maintain cleanliness, safety, and functionality across all facilities.

Collaboration & Leadership:

• Coordinate with interdepartmental teams to align goals and minimize service delays.


• Provide staff training and coaching to improve service delivery and operational excellence.


• Monitor performance metrics and prepare operational reports for management.

What We’re Looking For:

• Proven experience as an operations coordinator or manager or supervisor.


• Strong leadership and communication skills.


• Ability to handle complaints professionally and implement solutions effectively.


• Knowledge of health, safety, and sanitation standards is an advantage.