• Application Deadline:
• Position: Team Lead - Collections



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

• We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.


• You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.

Responsibilities

• Training and coaching of collections specialists.


• Driving the performance of the Collections team.


• Monitor accounts to identify outstanding debts


• Investigate historical data for each debt or bill.


• Handle escalations from customers and collections specialists.


• Find and contact clients to ask about their overdue payments.


• Take actions to encourage timely debt payments.


• Process payments and refunds.


• Resolve billing and customer credit issues.


• Update account status records and collection efforts.


• Report on collection activity and accounts receivable status.

Requirements

• A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.


• Knowledge of billing procedures and collection techniques (e.g. skip tracing).


• Familiarity with laws related to debt collection (e.g. FDCPA).


• Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.


• Comfortable working with targets.


• Patience and ability to manage stress.


• Excellent communication skills (written and oral).


• Highly skilled in negotiation.


• Problem-solving skills.


• Data analysis skills.


• Highly intellectual (at least a 2:2 or its equivalent).