• Application Deadline: Wed, 15 Jan 2025 00:00:00 GMT
• Position: Client Service Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Description 

• We are seeking a dedicated and customer-focused Client Service Executive to join our hospital team.This role involves delivering exceptional customer service to patients and their families, managing billing processes, and ensuring a smooth patient experience.

Key Responsibilities

Patient Interaction and Support:

• Greet and assist patients, families, and visitors with professionalism and empathy.


• Address inquiries regarding hospital services, procedures, and policies.


• Guide patients through admission, discharge, and other hospital processes.

Billing and Financial Services:

• Ensure daily sales are reconciled with the EMR for proper accounting system.


• Account reconciliation on payment received and expenses incurred in the daily running.


• Ensure regular update of Admission bill and payment settlement before discharge


• Follow-up with debtor and ensure prompt payment


• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.


• Ensuring all receivables are remitted to the account department.

Administrative Duties:

• Maintain accurate records of patient interactions and transactions.


• Update and manage patient data in hospital systems.


• Support the coordination of appointments, consultations, and other services.

Communication and Coordination:

• Act as a liaison between patients, families, and medical staff to ensure seamless communication.


• Collaborate with internal teams to address patient concerns promptly.

HMO Coordination:

• Liaise with HMO’s and other retainer ship for patient eligibility and approval


• Coordinate with HMOs and other retainers to verify patient eligibility.


• Check patients ID to confirm active HMO coverage and obtain authorization code before commencing secondary treatments or admission solutions.

Requirements

• Bachelor's Degree or relevant certification in healthcare, Business, or a related field.


• 1 - 2 years of experience in customer service


• Proficiency in using hospital management systems, microsoft office packages and billing software.


• Excellent interpersonal, communication, and problem-solving skills.


• Ability to work flexible hours and in a shift-based schedule.


• Strong organizational skills and attention to detail.


• Must be available to resume immediately


• Past experience in the healthcare sector is an advantage.

What We Offer

• Opportunities for professional development and growth.


• A supportive and collaborative work environment.