Job Description
Job Summary
- The Branch Manager manages and oversees all branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis.
- He/She is responsible for consistently improving productivity and streamlining branch activities to maximize results and achieve peak performance levels.
Duties & Responsibilities
- Oversee and manage all aspects of the business such as Accounting, HR, Sales and Operations
- Developing and implementing sales plans and targets, ensuring they are met accordingly.
- Drive sales team to meet individual targets for both liability & risk asset.
- Generate profitable operating leases, assets and liabilities.
- Recruit sales reps and partners to drive the mission of business expansion.
- Segment the region for sales team to ensure better market penetration.
- Evaluate sales strategies for performance against objectives, and making necessary changes as required.
- Work closely with the strategy and marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.
- Identify, develop, and implement processes towards improving customer satisfaction, sales efficiency, etc.
- Ensure and maintain business relationships, resolving customer problems as needed.
- Ensure the sales teams have adequate skills and information to carry out their duties.
- Assist in evaluating employee performance and providing feedback and coaching as needed.
- Observing and recognizing employee achievements and encouraging excellence in the work environment
- Conducting regular sales and operations meetings.
- Providing necessary sales and operations reports to the head office when due.
- Participating in meetings and reporting accordingly.
- Briefing employees on current sales goals, promotions, and other relevant information
- Organizing marketing activities and events for the branch and increasing brand awareness for the company within the community.
- Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
- Ensuring compliance with all applicable laws/regulations for the industry within state and country of branch location.
- Assessing market conditions and identifying opportunities.
- Managing budgets, allocating branch funds, operations, logistics and defining financial objectives.
- Ensuring branch adherence to high ethical and professional standards.
Qualifications / Requirements
- A Bachelor's Degree in Administration, Finance, Management, Marketing or a related field.
- Advanced degrees, certifications and/or professional membership will be an added advantage
- 5+ years progressive experience in a people management and sales role.
- Good understanding of industry laws and regulations.
- A drive to reach sales and service goals.
- Excellent organizational and leadership skills.