• Application Deadline:
• Position: Head, Telesales



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 5 - 7 years



• Location Lagos




• City Yaba




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• This position is ideal for an intelligent, process-oriented leader who is passionate about driving operational efficiency and leading a high-performance Telesales team.


• You do not need to have experience in the financial services sector but must have a proven track record of optimizing sales processes, recruiting high-caliber sales talent, and meeting ambitious revenue goals.


• The Head, Telesales will create and execute high-impact strategies and bring a fresh, analytical perspective to scaling performance.


• They will also lead the development of the telesales team, setting the foundation for exceeding department targets.

Duties & Responsibilities 

Leadership & Team Management:

• Lead and mentor the Telesales team to achieve peak performance and meet sales targets.


• Develop a high-performing team by recruiting top talent and providing ongoing coaching and professional development.


• Foster a culture of accountability, continuous improvement, and motivation to create a dynamic and successful


• sales environment.


• Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.

Sales Strategy & Execution:

• Design and implement data-driven sales strategies to drive growth and enhance the efficiency of the Telesales operation.


• Analyze market trends to identify new sales opportunities and adjust strategies accordingly.


• Optimize the Telesales process through automation and analytics to ensure streamlined operations and maximized results.


• Set and monitor sales goals, focusing on key performance metrics like conversion rates, customer acquisition cost (CAC), and customer lifetime value (CLTV).

Recruitment & Talent Development:

• Take ownership of recruiting a talented and motivated sales team that can exceed department targets.


• Collaborate with HR to recruit high-potential individuals and integrate them into the team.


• Continuously enhance the skills and capabilities of team members through personalized coaching and structured training programs.

Customer Relationship Management:

• Build and maintain strong customer relationships, ensuring their needs are met and satisfaction remains high.


• Develop initiatives to foster customer retention and increase overall lifetime value.


• Resolve customer complaints promptly and ensure that any issues are handled efficiently.

Process Optimization & Reporting:

• Use data analytics to refine Telesales processes, identifying inefficiencies and implementing optimizations.


• Provide regular, actionable insights and reports on Telesales performance, highlighting key areas for growth.


• Drive innovation in the sales process, leveraging technology and best practices to improve operational outcomes.

Compliance & Risk Management:

• Ensure that all Telesales activities comply with industry regulations and company policies.


• Identify and manage risks associated with Telesales activities, ensuring all sales processes are ethical and aligned with company standards.

Budget Management:

• Develop and manage the team’s budget, ensuring plans are executed within budget and deadlines.


• Coordinate with external consultants, agencies, and vendors where necessary to achieve goals within the allocated budget.


• Any other task as assigned by the line manager.

Qualifications / Requirements

• Bachelor’s degree in business administration, marketing, or a related field (MBA preferred).


• 5 - 7 years of experience leading telesales teams, with a proven ability to scale and optimize sales


• processes.


• Strong leadership skills with demonstrated experience in recruiting and developing top talent.


• Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.


• Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.


• Adept at using CRM and sales automation tools to enhance efficiency and track performance.


• Ability to quickly learn and adapt to the financial services industry and the company’s product offerings.