• Application Deadline:
• Position: IT Infrastructure and Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

JOB DESCRIPTIONS:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners


• Monitoring and maintaining computer systems and networks


• Responding in a timely manner to service issues and requests


• Providing technical support across the company (this may be in person or over the phone)


• Setting up accounts for new users


• Repairing and replacing IT equipment where necessary


• Checking that on-prem servers are on and network connectivity is available


• Monitoring Avaya Router and its connectivity


• Ensure all Access Points are working


• Resolved Users related issues like Internet connectivity, Avaya PBX phone, Customer Experience Avaya soft phone, Microsoft Office Suites, etc.


• Monitor events on Sophos on-prem and Sophos Central


• Monitor quarantine mails on Sophos Central


• Monitor expenses on AWS


• Allocate and resolve issues with laptops, desktops and printers


• Relate with vendors on quote and repairs


• Submit incident and activity report


• Remote access to resolve issues with staffs

Qualifications

• Network Administration and Network Security skills


• 3 or more years of relevant experience


• Technical Support and Troubleshooting abilities


• Proficiency in Information Technology


• Certifications in relevant IT fields like Cisco, Microsoft, or CompTIA are a plus


• Strong problem-solving and communication skills


• Ability to work well in a team environment


• Bachelor's degree in Computer Science, Information Technology, or related field