• Application Deadline: Sun, 5 Jan 2025 00:00:00 GMT
• Position: Receptionist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• City Ikeja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Description 

• We urgently needs the services of an experienced Receptionist.

Functional Responsibilities

Your duties shall include but not limited to the following:

• Check-in and check-out guests to the company standards.


• Advise guests on room features / utilities / local amenities


• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.


• Liaise with all Managers on any issues and concerns.


• Inputting high volume reservations correctly and noting any special requests.


• Promoting and upselling the property’s facilities – be a brand ambassador for the property.


• Ensuring billing is correctly carried out to the hotel standards


• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer


• answering questions about hotel facilities and about local transport, places of interest and entertainment


• using sales skills to promote additional hotel services and facilities


• dealing with special requests, such as room service, taxi bookings or wake-up calls


• passing on messages to guests and taking mail for posting


• passing on any guests' problems to the appropriate member of staff


• Greet, welcome, and check in new guests


• Inform guests of policies during the check-in process


• Verify guests’ payment methods


• Deliver room keys, give guests directions to their rooms


• Maintain records of guest room bookings


• compute guests’ bills and post charges


• Accommodate guests with extra pillows, cots, toiletries


• Send messages to guests


• Create incident reports, daily activity logs, or other documents requested by management


• Book and schedule conference rooms


• Help with administrative and clerical tasks as needed


• Maintain a positive attitude at all times


• Help guests access the internet and WIFI


• Enforce hotel rules and regulations


• Alert management of any wrongdoing or guest misconduct


• Report emergencies to the authorities


• Keep an orderly front desk and reception area


• Any other assignment.

Requirements

• A minimum of HND or Bsc in Hospitality Management.


• A minimum of 5 years’ experience in similar position in a reputable Hotel and must be conversant with the use of hotel management software.

Salary

Salary and conditions of service are very attractive.