• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Description 

• Open and maintain customer accounts by recording account information.


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Maintain clients’ accounts by processing customer adjustments.


• Recommend potential products or services to management by collecting customer information and analyzing customer needs.


• Prepare product or service reports by collecting and analyzing customer information.


• Contribute to team effort by accomplishing related results as needed.


• Manage large amounts of incoming calls.


• Identify and assess customers' needs to achieve satisfaction.


• Build sustainable relationships of trust through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools.


• Meet personal/team sales targets and call handling quotas.


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Go the extra mile to engage customers.


• Resolve customer complaints via phone, email, mail or social media.


• Use telephones to reach out to customers and verify account information.


• Greet customers warmly and ascertain problem or reason for calling.


• Cancel or upgrade accounts.


• Assist with placement of orders, refunds, or exchanges.


• Advise on company information.


• Take payment information and other pertinent information such as addresses and phone numbers


• Place or cancel orders.


• Answer questions about warranties or terms of sale.


• Suggest solutions when a product malfunctions.


• Attempt to persuade customer to reconsider cancellation.


• Inform customer of deals and promotions.


• Utilize computer technology to handle high call volumes.


• Work with customer service manager to ensure proper customer service is being delivered


• Compile reports on overall customer satisfaction.