• Application Deadline: Tue, 7 Jan 2025 00:00:00 GMT
• Position: Account Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Lagos Island




• Job Field Finance / Accounting / Audit 
  
  

Job Description

• The Account Service Officer manages customer accounts, processes transactions, and resolves account-related issues.


• They ensure a seamless banking experience and promote relevant products and services. The role requires strong communication skills and attention to detail.


• Age: Not more than 30 years

Responsibilities

Account Management:

• Open and maintain customer accounts, ensuring accurate documentation and compliance with regulatory requirements.


• Manage a portfolio of customer accounts, handling day-to-day service inquiries and requests.

Customer Service:

• Serve as the first point of contact for customers regarding account-related issues, ensuring timely and effective resolutions.


• Provide information on banking products and services, assisting customers in selecting suitable options based on their needs.

Transaction Processing:

• Oversee and process deposits, withdrawals, transfers, and other account-related transactions efficiently and accurately.


• Ensure that customer transactions are processed in compliance with the bank’s policies and procedures.

Problem Resolution:

• Address customer concerns related to account discrepancies, fraud, or service complaints.


• Coordinate with other departments to resolve complex issues and provide customers with solutions.

Cross-Selling of Banking Products:

• Identify opportunities to cross-sell bank products such as loans, credit cards, and savings accounts to enhance customer experience and drive sales.

Compliance and Reporting:

• Ensure adherence to regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.


• Prepare and submit required reports related to customer accounts and service activities.

Customer Relationship Management:

• Build and maintain strong relationships with customers to increase loyalty and retention.


• Regularly follow up with customers to ensure satisfaction and resolve any outstanding issues or concerns.

System Updates and Data Management:

• Update and maintain accurate customer records in the bank’s system.


• Process account modifications such as name changes, address updates, and other account maintenance requests.

Training and Knowledge Sharing:

• Stay up to date with bank policies, industry standards, and new product offerings to provide accurate information to customers and team members.


• Provide support and training to junior staff, ensuring consistency in service delivery.

Skills:

• Proficiency in inventory software and MS Excel.


• Strong analytical and problem-solving skills.


• Attention to detail and ability to multitask.


• Effective communication and organizational skills.