• Application Deadline:
• Position: Customer Service/Social Media Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• City Lekki




• Job Field Customer Care  , Media / Advertising / Branding 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Job Summary

As our Customer Service/Social Media Executive you will be responsible for engaging with customers across our social media platforms, whilst ensuring excellent customer service and maintaining a positive brand image. This role also includes the strategic development of content ideas, a content calendar, and social media strategies that align with our brand goals. Additionally, this position will support customers and foster an engaging, supportive online community.

Responsibilities

• Respond promptly to customer inquiries via social media, WhatsApp, phone, email and address  and resolve customer complaints professionally,  following our Studio  policies.


• Create  and post  engaging content,  including captions and  visuals,  in line  with the  brand’s tone  and  marketing strategy and Schedule  regular  posts to  maintain  an active  presence,  align with  peak engagement  times, and  support  marketing goals.


• Coordinate with  the creative  team  to develop  relevant content  for our  Studio  social media.


• Create  marketing strategies  and ads  management in  order to  grow  the company’s online  and  offline presence.


• Work  with influencers,  brand  ambassadors, and  partners  to promote  products and  services authentically.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field.


• Proven experience in customer service and social media management, preferably in the beauty industry.


•  Ability to use a camera iPhone to create clear and crispy captivating images and videos.


•  Excellent use of Canva for content graphic design  and  other editing  Apps(e.g CapCut)

Salary 

N150,000