• Application Deadline:
• Position: Customer Service Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Brief

• We are looking for a resolute Customer Service Executive for our client in the Automobile Sector.


• The Customer Service Executive will capitalize on Identifying and assess customers’ needs to achieve satisfaction.

Job Responsibilities / Description

• Suggest suitable Automobile options that best suite clients' needs


• Contact potential clients through cold calls and emails


• Provide trustworthy feedback and after-sales support through cross-selling.


• Strong phone contact handling skills and active listening


• Build sustainable relationships and trust with new and existing customers through open and interactive communication


• Research and study clients’ specifications and wishes


• Meet personal/customer service team sales targets and call and message handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits


• Keep records of customer interactions, process customer accounts and file documents


• Manage large amounts of incoming phone calls, messages, and mails


• Provide accurate, valid, and complete information by using the right methods/tools.

Job Requirements

• HND / BSC in Media, Communications or related field


• 3 - 5 years experience as a Customer Service Executive


• Proficiency in English


• Good knowledge of CRM


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Good verbal communication by following guidelines and policies.