• Application Deadline:
• Position: Front Desk Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• City Lekki




• Job Field Administration / Secretarial 
  
  

Main Duties

• Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.


• Answer and direct calls to the appropriate department or staff member.


• Maintain a clean and organized front desk area and board room.


• Take care of Management and Guest needs during meeting.


• Maintaining a positive, empathetic and professional attitude toward Customers at all times.


• Keeping records of Customer interactions, transactions, comments and complaints.


• Assist with administrative tasks as needed, such as data entry, filing and document preparation.


• Communicating and coordinating with colleagues as necessary.


• Schedule appointments and meetings for staff members.


• Providing prompt feedback on the efficiency of the Customer service process.


• Ensure Customer satisfaction and provide professional Customer support at all times.


• Build sustainable relationships and trust with external and internal Customers.


• Liaise with Customer Support on fault resolutions and Customer account reconciliation.


• Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.


• Manage the organization website chat bot or other inquiry.


• Manage the social media of the organization.


• Follow communication procedures, guidelines and policies.


• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications

Job Holder need to be:

• Problem-solving skills.


• Excellent communication skills


• Must be very attractive.


• A highly effective individual who has an absolute eye for detail and is focusedon improving business performance.


• Service and process knowledge.


• Friendly attitude.


• Empathy.


• Strong time Management.


• Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.


• Degree holder in Mass Communication, English or related discipline from a reputable higher institution.

Demand on the Job:

• Must have at least 2 years cognate experience in Customer Service or Front Office Management.


• Excellent communication skills, both written and verbal.


• Commanding personality to handle stressful situations with ease.


• Computer proficiency with knowledge of Microsoft Office.


• Ability to multitask and prioritize tasks effectively.


• Ability to work under none or minimal supervision.


• Maybe required to work weekend once in a while.


• Age Bracket: 25 - 35 years of age.