• Application Deadline: Thu, 30 Jan 2025 00:00:00 GMT
• Position: Technical Service Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Responsibilities

• Assist in maintaining, and implementing robust technical standards, systems, and processes with a high-level of expertise and knowledge.


• Conduct the installation, qualification, maintenance, calibration, service and repair of Atomic Absorption Spectrophotometer (AAS), Gas Chromatography (GC), UV / VIS Spectrophotometer, Colorimeters, PH meters, Viscometers, Balances, and sundry laboratory equipment.


• Ensure compliance with relevant specifications and standards when rendering technical support.


• Participate in the development of technical Services training program and be responsible for the implementation of the program and its upkeep.


• Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category, and investigating customer needs through professional consulting.


• Engage in periodic teleconferences on equipment management maintenance with OEM.


• Participate in quality verification of processes and materials.


• Participate in the forecasting of spare parts needed to service assigned customer orders according to brand/products.


• Provide technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions.


• Determine effective service applications, equipment, and methods to develop, market, or manufacture new service offerings to respond to customer requirements cost-effectively, managing customer relationships and maintaining regular contacts with key customers.


• Prepare all required technical documents and reports for contracts to be signed by the customer representative, report work done promptly, and provide relevant technical supporting documents.

Knowledge, Skills and Experience

• B.Tech, B.Sc. or HND in Electrical Engineering / Electronics or any related discipline


• Minimum of 3 years experience as a Technical Service Engineer in the laboratory solutions industry.


• Ability to pay attention to details.


• Excellent customer service skills.


• Ability to diagnose critically faulty equipment using available data and resources.


• Proficiency in using auto card will be an added advantage.


• Proficiency in using a 3-dimension drawing tool for laboratory design is an added advantage.


• Availability to travel as needed.


• Have good communication, inter-personal and negotiation skills.


• Possess good planning and organizational skills.