• Application Deadline:
• Position: Network Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc.


• To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Duties and Responsibilities

• Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.


• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.


• Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.


• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.


• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.


• Prepare daily incidence summary reports.

Requirements

• B.Sc / B.Eng in Computer Science, Computer Engineering / Electrical-Electronics Engineering (minimum of 2.2 / Upper Credit).


• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.


• CCNA , CCNP (Desired)


• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.


• Excellent business communication skills both verbal and written.


• Knowledge and experience with network security (IPSec Firewalls) is desirable.


• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.