Sales Operations Manager at ReelFruit

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 months ago

Additional Details

Job ID
112568
Job Views
44

Job Description






The Sales Operations Manager will play a pivotal role in optimizing customer relationships through technology, driving team performance, and ensuring revenue targets are consistently met. The role requires a balance of strategic oversight and hands-on execution to streamline sales processes, manage policies, and contribute to business growth by leveraging data and customer insights.



DUTIES & RESPONSIBILITIES:



Customer Relationship Management:




  • Drive customer optimization initiatives using technology and CRM tools to enhance the efficiency of the sales team.

  • Develop and implement strategies to maximize customer satisfaction and retention.

  • Monitor and manage key customer accounts to ensure continuous engagement and growth.



Reporting and Forecasting:




  • Generate insights through sales data analysis for informed business decision-making.

  • Prepare accurate sales forecasts to optimize efficiency and eliminate waste.

  • Track performance metrics and provide regular reports to senior management on sales trends and performance.



Policy and Process Management:




  • Develop and implement clear sales processes to drive team output and profitability.

  • Regularly update sales policies in line with industry standards and organizational goals.

  • Ensure compliance with all established sales policies and procedures.



Data Analysis:




  • Collect, mine, and interpret sales data to identify trends and areas of opportunity.

  • Project and model data to support the business transformation agenda.

  • Collaborate with relevant teams to ensure data accuracy and reliability.



External Relationship Management:




  • Collaborate effectively with external stakeholders to ensure seamless sales operations.

  • Build and maintain strong relationships with key partners and vendors to enhance sales capabilities.



Educational Qualifications, Experience & Requirements




  • Minimum of 4 years in a similar role, with at least 1 year in people management.

  • Excellent communication, data reporting and analysis, critical thinking, CRM proficiency, time management, and adaptability.

  • Hands-on experience with sales and commercial tools is essential. Proficiency in CRM software is a must.

  • Customer-centric mindset, result-driven, collaborative, and passionate about execution and excellence.



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